Meet WeWork
WeWork is a leading global real estate platform, purpose-built to empower businesses of all sizes with flexible workplace solutions, hospitality-driven experiences, best-in-class services, and innovative technology. With a curated portfolio of over 600 thoughtfully designed locations, spanning 45M square feet worldwide, WeWork helps more than half a million members — from emerging startups to Fortune 100 companies – perform their best work, today and tomorrow.
As expectations for workplace amenities continue to rise, WeWork focuses on creating environments that are both operationally efficient and highly engaging for members.
The Challenge
At WeWork, our Community Teams are the heartbeat of our spaces, working in fast-paced environments to ensure every location runs flawlessly. A key part of fueling our members' workday is keeping our pantries and community lounges activated with consistent events and programming. Sourcing last-minute supplies for member events and activations can be challenging with some traditional delivery platforms. Unpredictable delivery windows, missing inventory, and subpar substitutions do not meet the speed and quality we need for our members.
“The fast-paced energy of our Community Teams requires an agile approach to the member experience. We want to empower them with creative solutions, which means they need access to a diverse, high-quality variety of stock to choose from. A flexible, unified resource that could seamlessly support their work across our locations was a key priority for us.”
At the same time, WeWork looks to elevate its member experience by introducing differentiated perks, including food-related activations and events that would add value for the companies and individuals working within their beautiful and elevated spaces.
The Solution
WeWork partnered with DoorDash for Business to help support both their operational needs and broader member experience goals. Community managers now leverage DoorDash as a preferred vendor for activating their locations with events and programming.
To get the supplies they need quickly, WeWork uses DashMart — DoorDash’s owned convenience offering with consistently in-stock items — in key markets like New York City, alongside DoorDash grocery nationwide. DoorDash for Business also worked closely with their team to maintain consistent availability of high-priority items, reducing out-of-stock issues and eliminating the need for substitutions. This level of dependability is critical for teams managing real-time workplace needs and delivering a consistent experience across locations.
“The success we’ve seen from DashPass has been significant. On top of reducing costs, we also love that it gives our employees the flexibility to order what they need, when they need it. Our teams love the versatility and diversity of options on the DoorDash platform, and they allow us additional time and energy to focus on providing the best member experience.”
With fast, reliable access to groceries, catering, and supplies, Community teams can operate more efficiently and confidently, relying on DoorDash for Business as a trusted partner to power their spaces.
