Meet Kaiser
Kaiser Permanente is one of the largest healthcare organizations in the U.S., serving millions of patients across a network of hospitals and medical offices nationwide. And the Permanente Medical Group (TPMG) within Kaiser, is one of the largest physician-led medical groups in the country. With hundreds of thousands of employees—including doctors, nurses, and administrative staff—Kaiser operates in a fast-paced, high-stakes environment, where time and efficiency are critical.
The Challenge
TPMG administrative teams help coordinate day-to-day operations and employee support initiatives across the organization. They are constantly balancing operational demands with the need to support employee wellness, recognition, and engagement. They were looking for a meal solution that made it easy to:
Order meals on behalf of doctors and surgeons, especially during long shifts
Coordinate food for team events quickly and efficiently
Recognize and support staff through wellness programs and appreciation initiatives
“As a large, distributed organization, we needed a scalable ordering and billing solution to support employee wellness across diverse teams and locations. It was equally important that these efforts remained consistent, meaningful, and aligned with our company recognition processes and guidelines, while staying within allocated budgets through strong cost awareness with precise, accurate, and transparent invoice practices.”
The Solution
Kaiser began its partnership with DoorDash for Business during the pandemic when it wanted to maintain employee recognition across virtual teams. What began as a way to stay connected during a period of rapid change has evolved into a flexible solution used across a variety of everyday and high-impact moments.
Today, Kaiser leverages multiple DoorDash for Business products to support both structured programs and ad-hoc needs:
Meal budgets: Admins can set budgets and order meals directly for doctors and care teams, removing the burden from clinicians and saving valuable time
Vouchers: Teams distribute vouchers for one-time meals, shift coverage, or staff appreciation, making it easy to support employees in the moment
DashPass: Admins benefit from $0 delivery fees and reduced service fees* on both business and personal orders, helping maximize value across frequent use
With this flexibility, Kaiser can easily adapt to a wide range of use cases without adding operational complexity.
“DoorDash for Business provides a flexible, reliable solution for supporting both virtual and onsite employees. Its streamlined ordering portal, with budget controls at the order level and integrated billing workflows, enabled Kaiser to stay connected with remote teams during the pandemic and continue delivering services effectively today. The platform supports scalable employee recognition and events while maintaining cost discipline and ensuring accurate, transparent invoicing aligned with payment requirements.”
DoorDash for Business has become an effective solution for supporting the ongoing needs of TPMG teams, enabling scalable employee support while maintaining the agility required in fast-paced business environments. By streamlining meal ordering, delivery, and billing with accurate invoicing aligned to TPMG requirements, Kaiser ensures teams remain supported and focused on delivering high-quality patient care.
*DashPass benefits apply only to eligible orders from DashPass merchants that meet the minimum subtotal requirement, excluding fees and taxes. Subtotal minimums will be identified on DoorDash for each DashPass eligible merchant. Other fees (including service fee), taxes, and gratuity still apply. Subject to the DashPass terms here and cancellation instructions here.
