Meet WeWork
WeWork is a leading global real estate platform, purpose-built to empower businesses of all sizes with flexible workplace solutions, hospitality-driven experiences, best-in-class services, and innovative technology. With a curated portfolio of over 600 thoughtfully designed locations, spanning 45M square feet worldwide, WeWork helps more than half a million members — from emerging startups to Fortune 100 companies – perform their best work, today and tomorrow.
As expectations for workplace amenities continue to rise, WeWork focuses on creating environments that are both operationally efficient and highly engaging for members.
The Challenge
At WeWork, our Community Teams are the heartbeat of our spaces, working in fast-paced environments to ensure every location runs flawlessly. A key part of fueling our members' workday is keeping our pantries and community lounges activated with consistent events and programming. Sourcing last-minute supplies for member events and activations can be challenging with some traditional delivery platforms. Unpredictable delivery windows, missing inventory, and subpar substitutions do not meet the speed and quality we need for our members.
“La energía dinámica de nuestros equipos de comunidad requiere un enfoque ágil para la experiencia de los miembros. Queremos brindarles soluciones creativas, lo que significa que necesitan acceso a una variedad diversa y de alta calidad de artículos para elegir. Un recurso flexible y unificado que pudiera apoyar su trabajo sin problemas en todas nuestras ubicaciones era una prioridad clave para nosotros”.
At the same time, WeWork looks to elevate its member experience by introducing differentiated perks, including food-related activations and events that would add value for the companies and individuals working within their beautiful and elevated spaces.
The Solution
WeWork partnered with DoorDash for Business to help support both their operational needs and broader member experience goals. Community managers now leverage DoorDash as a preferred vendor for activating their locations with events and programming.
To get the supplies they need quickly, WeWork uses DashMart — DoorDash’s owned convenience offering with consistently in-stock items — in key markets like New York City, alongside DoorDash grocery nationwide. DoorDash for Business also worked closely with their team to maintain consistent availability of high-priority items, reducing out-of-stock issues and eliminating the need for substitutions. This level of dependability is critical for teams managing real-time workplace needs and delivering a consistent experience across locations.
“El éxito que hemos visto con DashPass fue significativo. Además de reducir los costos, nos encanta que les dé a nuestros empleados la flexibilidad de ordenar lo que necesitan, cuando lo necesitan. A nuestros equipos les encanta la versatilidad y la variedad de opciones en la plataforma de DoorDash, y esas opciones nos dan más tiempo y energía para enfocarnos en ofrecer la mejor experiencia a nuestros miembros”.
With fast, reliable access to groceries, catering, and supplies, Community teams can operate more efficiently and confidently, relying on DoorDash for Business as a trusted partner to power their spaces.
