Meet WeWork
WeWork is a leading global real estate platform, purpose-built to empower businesses of all sizes with flexible workplace solutions, hospitality-driven experiences, best-in-class services, and innovative technology. With a curated portfolio of over 600 thoughtfully designed locations, spanning 45M square feet worldwide, WeWork helps more than half a million members — from emerging startups to Fortune 100 companies – perform their best work, today and tomorrow.
As expectations for workplace amenities continue to rise, WeWork focuses on creating environments that are both operationally efficient and highly engaging for members.
The Challenge
At WeWork, our Community Teams are the heartbeat of our spaces, working in fast-paced environments to ensure every location runs flawlessly. A key part of fueling our members' workday is keeping our pantries and community lounges activated with consistent events and programming. Sourcing last-minute supplies for member events and activations can be challenging with some traditional delivery platforms. Unpredictable delivery windows, missing inventory, and subpar substitutions do not meet the speed and quality we need for our members.
« L’énergie effrénée de nos équipes communautaires exige une approche agile de l’expérience des membres. Nous souhaitons leur donner les moyens de proposer des solutions créatives, ce qui suppose qu’elles aient accès à un inventaire varié, diversifié et de grande qualité parmi lequel choisir. Disposer d’une ressource flexible et unifiée, capable de soutenir efficacement leur travail dans l’ensemble de nos sites, constituait pour nous une priorité clé. »
At the same time, WeWork looks to elevate its member experience by introducing differentiated perks, including food-related activations and events that would add value for the companies and individuals working within their beautiful and elevated spaces.
The Solution
WeWork partnered with DoorDash for Business to help support both their operational needs and broader member experience goals. Community managers now leverage DoorDash as a preferred vendor for activating their locations with events and programming.
To get the supplies they need quickly, WeWork uses DashMart — DoorDash’s owned convenience offering with consistently in-stock items — in key markets like New York City, alongside DoorDash grocery nationwide. DoorDash for Business also worked closely with their team to maintain consistent availability of high-priority items, reducing out-of-stock issues and eliminating the need for substitutions. This level of dependability is critical for teams managing real-time workplace needs and delivering a consistent experience across locations.
« Le succès que nous avons constaté avec la DashPass a été considérable. En plus de réduire les coûts, nous apprécions également le fait que cette solution offre à nos employés la flexibilité de commander ce dont ils ont besoin, au moment où ils en ont besoin. Nos équipes aiment la polyvalence et la diversité des options offertes sur la plateforme DoorDash, ce qui nous permet de consacrer davantage de temps et d’énergie à offrir la meilleure expérience possible à nos membres. »
With fast, reliable access to groceries, catering, and supplies, Community teams can operate more efficiently and confidently, relying on DoorDash for Business as a trusted partner to power their spaces.
